Today, healthcare professionals also gather a lot of data, but it often is scattered between various departments and compiled on separated systems and documents, leaving all this potential untapped. To help you run smoothly your hospital, collecting information on every division of your facility and monitoring the attendance, its nature, and the expenses it generates is a must-do. A centralized healthcare dashboard can be a great ally in the efficient management of your establishment as it will help you identify where the work is bottle-necking or what kind of trends you can determine over time, adapting that way the assignment of your resources.
This hospital KPI dashboard will give you the big picture you need when running such a complex facility. Giving you the principal metrics on the major category you need, you can track the patients your hospital welcomed over a certain period of time, how much their treatments cost or how long they had to wait in the emergency room before seeing a doctor. This dashboard also breaks down for you the trends of incoming and outcoming patients per division, from surgery to cardiology, and how long it took them to see a specialist of the respective category.
The healthcare dashboard example provided above aims at giving top management a holistic view of the data with global insights on how the facility is working, so as to enhance their decision-making process. They can for instance see the Total Number of Patients they admit and how many have been discharged. How much the Treatments administered cost on average for each patient they took in charge, a global metric important for the finances and the sustainability of the hospital. The aim might be to reduce these costs if they are overwhelming for the general finances of the hospital, but it should maintain at the same time the quality of service delivered: this is why that metric should be evaluated in it context and broken down into different categories (divisions, types of treatments, age of patients, etc).
The goal is mainly to decrease the average ER (Emergency Room) wait time, an important metric when it comes to the patient’s experience and the Patient’s Satisfaction. We can see on this healthcare dashboard the Average Waiting Time broken down by division, which can help spot out which units are facing issues: patients waiting to see a specialist for too long might translate a lack of training for the staff. or an understaffing unit that needs more nurses and doctors. This might also show a lack of equipment that needs to be addressed. You may also measure that KPI according to the hours of the day or days of the week, so as to allocate staff more efficiently, accordingly to the needs.
The patient satisfaction dashboard is the showcase of your healthcare facility. It will translate the efforts you put in welcoming and treating your patients, as well as the degree of safety you deliver to them. Unsatisfied patients will neither return in case of a problem, nor recommend your facility to friends and family. At the internet age, the viral spread of “bad buzz” can be harmful and hard to contain.
The use of this type of healthcare dashboard can be an asset, especially in the communication with your patients. Healthcare is a very specific industry because it is exposed to a lot of human subjectivity and it deals with high stakes, the health and life of people. Communication and understanding is often cited as an important aspect in the doctor-patient relationship, this is why such dashboard can benefit your services a lot. Patients like good quality of care, which requires their feedback.
In this healthcare dashboard template, you can also see an example of questions asked in surveys to patients after their stay in hospital. Is the staff available enough to listen to questions patient might have, do they take the time to answer these questions and explain the procedures that are upcoming? How would you rate your meals? Taking the time to assess patients’ opinions and feelings will not only provide valuable insights on how your facility is perceived, but it will also give them the feeling of being listened to and taken into account, an important aspect of the satisfaction score. All this leads to improved services.
Tracking specific metrics on top of patients’ feedback will also help you increase your Patient Satisfaction score. The Average Waiting Times are easy to measure and, as we have seen for the first dashboard above, they can indicate other flaws in the management of your healthcare facility. These waiting times can measure the amount of time necessary before seeing a specific doctor, before arriving in a bed, or before getting a treatment. By evaluating these KPIs, you will know the average wait times at the different times of the day and for the different divisions: such insight will enable you set a target time you would like to reach, to avoid infinite queues for your patients and a more efficient care.
The Lab Turnaround Time is an important patient satisfaction KPI, and measures the time your hospital laboratory needs to process results. This metric needs to be broken down respectively to each test undertaken, and evaluate how long each one needs - some tests are more difficult to perform and require more time. The purpose should then be to set a time target for each lab result performed and reach it.
Our final healthcare dashboard example will be the hospital performance dashboard. It uses clear targets and aims to achieve desired outcomes pre-set, putting the information at your fingertips with relevant visualizations of different aspects of your hospital life. Working with such dashboards will help you improve on a clinical level as well as on an operational and financial level. The metrics you will use here must spark action, and answer the question “what response do I take, if it shows underperformance?”.
To help you leverage your information in a complex hospital data environment, clean and efficient dashboards are key. This is why datapine’s business intelligence software is a great partner in your project, simplifying your data visualization for a better measure of performance. This performance embraces all the aspects we have seen above: patient satisfaction, financial management of treatments, and patients’ attendance.
The first KPI to evaluate is the Average Length of Stay of a patient. This metric will directly impact the costs as well as the workload of your staff. It will also vary greatly according to the kind of stay, as an appendix operation may take longer than a couple of stiches. It is therefore recommended to have a further evaluation of this figure in its context, to spot out any emerging problem.
Another crucial metric of this healthcare dashboard template to measure, that can have serious consequences and directly impact your reputation, is the Readmission Rate. This metric is calculated dividing the number of readmissions by the total of admissions. Readmission rates are a token of quality of care provided in your facilities, and should remain as low as possible: no one likes to go back to hospital after discharge. Avoiding readmissions will also help you in cost control and decrease unnecessary expenses. Another KPI related to your patient safety are the HAI (Hospital Acquired Infections). This is an important metric that if not monitored will not only increase workload for your staff, increase costs but also harm your reputation as the quality of care delivered by your facility depends on it. Tracking this KPI correctly will help you identify at which part of the care process the incidents happen and adjust your standards accordingly.
The example dashboard further provides you with information related to the patient and staff management: the Nurse-to-Patient Ratio indicates how many nurses are available per patient. This metric will indicate if your facility is overstaffed or understaffed. Once again, it is interesting to measure it not only globally, but at a unit level: trauma, ER, surgical rooms, rehabilitation or nursery, and see which ones needs to be readjust. Likely, day or night shifts can be assessed and adapted accordingly.
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