customer support professionals at work

BI SOFTWARE FOR THE CUSTOMER SUPPORT

Deliver better customer experiences with access to real-time data.

EMPOWER YOUR SERVICE TEAMS WITH COMPELLING ANALYTICS
When the customer support is solicited, it probably is the most crucial part of the customer journey for your brand’s image. This is why you need the best customer support analytics to provide an outstanding experience and turn any potential farewell into a see you later!
Icon illustrating 360-degree customer view 360-Degree Customer View
A holistic view of your customers’ profile provides an in-depth knowledge of their needs and desires, enabling you to be a step ahead. However the need to manage the wildness of all the metrics gathered arises. datapine's centralizes all your customer data and displays them on powerful BI dashboards.
Icon illustrating Service Team Performance Service Team Performance
As a team leader, you also need to juggle with the data of your teams to assess your employees’ work. From the average ticket resolution to the volume of calls per agent, leave no room for time-consuming, difficult report-building. Let datapine take care of the reports you need and focus on your team members’ needs.
Icon illustrating Call Center Analytics Call Center Analytics
Call center analytics enable you to track metrics in order to compare the different outcomes of a similar request, or to evaluate the performance of different agents. Datapine delivers those analytics to you in the form of solid dashboards with real-time data that you can share and edit with your colleagues.
Icon illustrating Post-request analysis Post-Request Analysis
Keep track on your tickets closed and make the best out of them by pointing out recurring problems or requests, so as to highlight trends and find potential root causes. Our BI software for customer service & support can help you handle the various data collected and enable you spot recurring issues.
SEE RICH EXAMPLES OF INTERACTIVE REAL-TIME KPIS IN DATAPINE VIEW DASHBOARD EXAMPLES
IF YOU CAN VISUALIZE IT, YOU CAN MANAGE IT.

Become a data wizard within less than 1 hour!

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Customized Analytics For Every Role
service and support analytics dashboard with KPIs for leadership
call center dashboard example for support experts
customer service dashboard created with datapine's bi software
professional product support dashboard example
IF YOU CAN VISUALIZE IT, YOU CAN MANAGE IT.

Become a data wizard within less than 1 hour!

Email address required
Password required