Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, CEO of Zappos

Consumers are more empowered than ever before. With access to an ever-growing number of digital touchpoints for connecting with peers, conducting research, and making all-important buying decisions, it’s up to today’s businesses to provide a level of service that is outstanding across the board.

There’s no denying it: providing a flawless level of customer service is vital if you want to enjoy a successful and sustainable commercial future – and it’s likely that your contact center is the beating heart of your entire consumer-facing operation.

That said, to improve the overall efficiency, productivity, performance, and intelligence of your contact center you will need to leverage the wealth of digital data available at your fingertips. And the best way to do so is by using digital dashboards and a modern online reporting tool.

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In the modern age, brands and businesses that benchmark their activities stand to gain an all-important edge on the competition.

Whatever your niche or industry, working with dynamic key performance indicators (KPIs) will empower you to track and improve your performance in a number of key areas, accelerating your commercial success in the process. Without data, you will only ever be ‘shooting in the dark’ when it comes to formulating strategies and making informed decisions. While there are numerous KPI examples you can choose from, you should pick only the most important ones and focus your resources on them.

That said, using the right KPIs is essential to both your immediate and long-term business activities. KPI tracking is a technique that will give you a deeper insight into the inner workings of your business – and we’re going to discuss the concept in detail.

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Data, information, and insights are all around us. Before we even realize our business potentials and want to act in our competitive market, there is always a new business plan to make, a new strategy to develop, a new report to generate – and they all take time. Since massive amounts of data are generated by every second, businesses are always in the lookout for the best possible data analysis tool that will make their processes easier, faster, and more effective.

Productivity has become the epitome of successful business processes. While every manager seeks how to increase productivity and decrease business costs, some invaluable processes can push towards sustainable business development – automated reporting and systems are the answer you’ve been looking for.

That said, in this post, we will explain what is an automated report, the ins and outs of the automated reporting process, and finish with examples from the real business world. After reading this article, you will be equipped to create your own automation practice and upscale your reports with the help of a modern report tool.

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“In Social Media, the “squeaky wheel” gets the oil. You have to put yourself out there, to find people who will relate or even debate with you, depending on what you are looking for.” – Jessica Northey

There are billions of social media users across the globe, most of which share their thoughts, feelings, opinions, and recommendations with friends and family. As a brand or business, if you meet your target customers on the platforms on which they’re most engaged, you stand to grow your audience and boost your bottom line exponentially.

By sparking up meaningful conversations and delivering valuable content with your prospects at times that they’re most likely to respond or react, you will ensure your social success – and in turn, help your business to scale, evolve, and thrive in this cutthroat digital age.

But how do you know where to target your audience? What time is best to connect with them? And which platforms should you focus on the most? Getting your socially-driven affairs in order can seem like an impossible feat, but with social media reporting, you will be able to gain the insights you need to attain the results you deserve. When you add up modern technology and a professional report tool, your reporting processes in the social realm will reap many rewards.

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As digital transformation evolves, and more businesses begin to harness the power of digital technologies, the rate at which we are creating data is rising by the second.

But, while data offers us invaluable insight in more ways than one, with so much to analyze and such little time, it’s becoming increasingly difficult to understand which metrics offer real value. As such, we have to find approaches to data analytics and business intelligence. By utilizing professional online BI tools, half of the work is already done.

Not to forget, to squeeze the most value from your business’s most valuable data across touchpoints, it’s important to analyze it as it unfolds. If you’re able to respond to metrics or insights as they’re created, you will be able to take immediate action, making your organization more responsive in the process.

Industry or sector aside, real time business intelligence and analytics are invaluable to the ongoing success of your business.

With real time BI and analytics, you will move to the beat of a new digital drum, accelerating the evolution of your organization in ways you never thought possible. Here, we explore these invaluable concepts in more detail, starting with definitions, and looking at a mix of practical examples.

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